ADDRESSES OF SENIOR DIVISIONAL COMMERCIAL MANAGERS ON S.C. RAILWAY

Senior Divisional Commercial Manager Secunderabad Division South Central Railway Sanchalan Bhavan Secunderabad-500 071                                                         aaaaa	Senior Divisional Commercial Manager Vijayawada Division South Central Railway Vijayawada
Divisional Commercial Manager Hyderabad Division South Central Railway Secunderabad-500 071                                                        aaaaa	Divisional Traffic Manager Guntur Division South Central Railway Guntur
Divisional Traffic Manager Nanded Division South Central Railway Nanded	Senior Divisional Commercial Manager Guntakal Division South Central Railway Guntakal

Most major stations leave cloak rooms and lockers where you can have your luggage upto one month, on payment of prescribed charges. This passenger amenity ensures safe custody of your luggage, giving you the freedom to spend a day or two as you desire.

The process of depositing your luggage in the cloak room has been simplified for your convenience. All you have to do is to deposit the luggage duly locked whereupon a receipt will be given to you. The receipt should be surrendered at the cloak room for taking delivery of your luggage along with the payment of prescribed cloak room charges. The receipt while surrendering should be signed as an acknowledgement for the receipt of your luggage. Delivery of luggage will not be done without the surrender of your receipt.

Please ensure that all baggage/hold-all/travel bags are locked securely. Otherwise, these may not be accepted by the Railway Personnel.

RETIRING ROOMS & DORMITORIES

Another passenger amenity provided at several important stations is AC & Non-AC Retiring rooms & Dormitories. These serve as transit accommodation for passengers. Only those holding a valid ticket for inward/outward journey, are eligible to apply for the use of the Retiring rooms & Dormitory beds, at reasonable cost.

How to apply for accommodation at the Retiring rooms & Dormitories ?

Application forms are available with the Station Manager/Matron in-charge of the Retiring rooms/Dormitories. You will also be required to present your journey ticket along with the completed application forms.

Allotment of transit accommodation

The rooms/beds will be allotted by the Station Manager/Matron, based on availability. The genuineness of the passengers holding the ticket, will first be verified prior to the allotment of rooms/beds. You will also be required to pay the stipulated charges, before the keys of the room are handed over or the bed number in the Dormitory is intimated to you.

Availability of transit accommodation

The vacancy positions are generally notified on a notice board. Otherwise, the vacancy position may be ascertained from the Station Manager/Matron.

Tariff calculation based on period of stay

For Dormitories/Retiring rooms –24 hours or part

The charges will be collected for the full irrespective of the period of stay. In case the Retiring room is occupied for more than one day, the charge for the subsequent day will be 25% more for each day.

The tariff is available with the matron.

Please note

• The maximum number of days allowed for stay is two days only. No extension beyond this will be granted.

• While vacating the room, please inform the Matron and hand over the keys.

• If any loss/damage to Railway property is noticed during your occupation, you will be asked to compensate the loss/damage, before vacating.

• Do not cause any inconvenience to the other occupants of the retiring rooms & dormitories.

Wheel chairs and stretchers.

These are available at certain stations and can be obtained from the Station Manager. The rate payable to porters for assistance with wheel chairs, can be obtained from the Station Manager.

Stretchers are also available at select stations for the use of needy Passengers.

MEDICAL AID

Medical aid for the travelling public is provided by the Railways as a matter of courtesy.

A first aid box is available with all Station Managers and also with the guards of each train, who are trained in rendering first aid.

For emergencies on train, please contact the TTE/Train Supdt. They will pass on the message to the next station, where a Railway doctor can attend to the patient at an nominal charge.

Wherever hospitalisation is required, the patient may need to discontinue the journey. In such instances, suitable arrangements will be made to guide him to the government hospital.

Names of the private practitioners, nursing homes and government hospitals, with telephone number, address and distance from the station, are displayed at all stations.

TIPS FOR A SAFE AND COMFORTABLE JOURNEY:

1. Arrive early at the station to avoid rushing to your train.
2. Do not carry or use inflammable/combustible material in compartments.
3. Do not through lighted match or cigarette buds in coaches.
4. Avoid foot board or door travel.

5. Watch your step while boarding or leaving the train.

6. Do not smoke in the compartments. This could cause inconvenience to fellow passengers.

7. Fold up the back rest cum bed between 6:00 A.M and 09:00 P.M as a consideration towards fellow passengers.

8. Please report lost or misplaced article left on trains or at stations to the Railway Authorities.

9. Use the chain link fastening below your berth to secure your luggage.

10. Refrain from consuming alcohol as a consideration to other passengers.

OTHER INFORMATION

BOOKING OF LUGGAGE AND ACCESSORIES

You are eligible for a Free Allowance, a Marginal Allowance and a maximum ceiling on the luggage carried in the compartment for each class of travel.

 You will find this explained in more detail, in the table below

Class	Free Allowance	Marginal Allowance	Maximum Quantity  Permitted (including Free Allowance)
AC First Class	70 kgs	15 kgs	150 kgs
Ac 2-Tier Sleeper/ First Class	50 Kgs	10 kgs	100 kgs
AC 3-Tier Sleeper/ AC Chair car	40 kgs	nil	40 kgs
Sleeper Class (Exp/Ordy)	40 kgs.	10 kgs	80 kgs
Second Class ( Exp/Ordy)	35 kgs	10 kgs.	70 kgs


* You are allowed to carry luggage along with with you, in your compartment, at no extra cost, if it does not exceed the free allowance. However, you should avoid carrying offensive, explosive and dangerous articles.
*Prams, Umbrellas, TV sets,Laptop computers and Wheel Chairs for handicapped passengers are permitted within Free allowance and can be carried in person.
* Free Allowance is not admissible on articles like cycles, scooters etc. Modified Scooter and Motorised Tri-Wheeler moped belonging to Orthopaedically Handicapped Persons may be booked in Brake-Van, accommodation permitting,(not in compartment) at 75% concession in charges provided that it is carried by the same train in which the concerned Orthopaedically Handicapped Person is travelling, on the production of the certificate from Government Doctor.
*Please approach the Luggage Booking Office at least 30 minutes prior to the departure of train in order to have your luggage weighed by the Railway authorities.
Please Note:
* Children aged 5 and below 12 years will be allowed half of the above quantity to the maximum of 50 kg.
*Luggage in excess of the Free Allowance indicated alongside should be booked at the Luggage Office, paid for and your tickets endorsed by cross-referencing the luggage ticket number, before commencing your journey.

 Tips to carry baggage:
1. Travel light. Make sure your luggage is within the maximum weight limit stipulated.
2. Minimise inconvenience to fellow passengers by not carrying heavy and oversized baggage.
3. Convenient baggage dimension limits to be carried inside the compartment.
100 cm x 60 cm x 25 cm for all classes except AC 3 Tier and AC Chair Car. 55 cm x 45 cm x 22.5 cm for AC 3 Tier and AC Chair Car. If you are carrying baggage in excess of the above measurements or maximum weight limits, please book the same to be carried in Brake/Luggage Vans of trains

 


PENALTIES FOR IRREGULAR CARRIAGE OF LUGGAGE BY PASSENGERS:

If you are found travelling with unbooked or partially booked luggage in excess of the free allowance, you are liable to be charged or penalty, either at stations enroute or at the destination station.

The penalty would be as follows:

Excess Carried	Penalty
Luggage exceeding the free Allowance but within the Marginal allowance.	Normal luggage rates for weight exceeding the Free Allowance will be collected (Subject to the Minimum of Rs.30/-).
Luggage exceeding Free allowance & Marginal allowance	Six times the luggage scale rate for weight exceeding the free allowance will be Collected (Subject to a Minimum of RS.50/-) After Deducting charges if any, Paid at originating station.
If detected as holding more than one ticket To avail the free Allowance or to carry Extra luggage, you will be permitted a free allowance for the actual number of passengers travelled.	The excess weight will be charged Six times the luggage scale rate (subject to a minimum of Rs.50/-). Other tickets will stand cancelled.


CARRYING OF PET DOGS
1.You can take your pet dog along with you in AC First Class or First Class, provided you reserve either a two berth or a four berth compartment only for your use, paying the luggage scale rate for 60 kg.

2.Passengers travelling in other classes are not permitted to carry the dog along with them. The dog can be booked and carried in the Luggage/Brake Van paying the luggage scale rate for 30 kg. Specially designed Dog Boxes are available in the Brake Van for this purpose.


3.The minimum luggage scale rate is Rs.30/- per dog.


4.Passengers may contact the Luggage Office to book their Pet dogs. Passengers detected carrying dogs  unbooked will be charged six times the luggage scale rate subject to a minimum of Rs.50/-.





CLAIMS FOR GOODS AND PARCELS

1. Non-receipt of goods and parcels can be reported to the Non-Receipts Cell (N.R.Cell) at the Headquarters office or at Divisional Offices for tracing the goods/parcels.

2. For goods and parcels not received, short received or damaged, a claim has to be made to the Chief Claims Officer, South Central Railway, Secunderabad-500071 for consignments booked to stations on South Central Railway

3. Claims have to be made in the prescribed format which is published else where in the Time Table.

4. Please enclose necessary documents along with your claim application.

5. Claims have to be preferring within six months from the date of entrustment/booking of the goods.

6. Consignors submitting such claims must enclose the letter of authority from the consignee as a claim is normally paid to him.

7. Under section 103 of the Indian Railways Act, 1989, the consignor should declare the value of the consignment and pay percentage charge on excess value in order to be eligible for a compensation equally to actual value of the consignment. Otherwise, the claimant will only be compensated at the rate of Rs.100/- per kg for baggage and at the rate of Rs.50/- per kg for other goods.

8.FIRE HAZARD
You are requested not to carry any inflammable or combustible materials, when you travel. Please avoid throwing lighted matches or cigarette butts in coaches. Refrain from using stoves and sigris inside the compartments. These can cause fire hazards.


BOOKING OF RESERVED CARRIAGE/TOURIST CARS/SALOON AND SPECIAL TRAIN AT FULL TARIFF RATES:

1.To facilitate group travel, the Railways provide carriage/tourist car/saloon and even special train. Application for these should be made in prescribed form and sent to the Chief Operations Manager, S.C.Railway, Headquarters Office/Secunderabad. Please include a Cash receipt/Money Receipt of Rs.10,000/- per coach or 1,50,000/- per special train subject to minimum of 15 (Fifteen) Coaches as security deposit.


2.Charges includes fare, service charge, Safety surcharge detention charge and empty haulage charge. The minimum distance is chargeable is 500 Kms. for one way and 1000 km for round trip.


3.Mail/Express adult fares will be levied on point to point basis for the carrying capacity of the coach or actual number of passengers travelling whichever is more. No concession is granted to students, senior citizens, freedom fighters etc.,


4.Further details can be had from the nominated tour originating Stations over South Central Railway.



COMPENSATION FOR TRAIN ACCIDENT OR UNTOWARD INCIDENT

1.Indian Railways have insured every Railway passenger against her/his death or injury in train accidents as defined under section 124 of Indian Railways Act 1989. Similarly every Rail passenger and platform ticket holder is also insured against death or injury on account of (Un toward incidents) as defined under section 124 A of the Act such as death/injury on account of commission of a terrorist act, violent attack, robbery, dacoity/rioting, shootout, arson by any person in or on any train carrying passenger or in the waiting hall, cloak room, reservation or booking office on any platform or in any other place within the precincts of a Railway station for accidental falling of any passenger from a train carrying passengers.

2. The dependents of dead or injured passenger or his authorised agent have to approach Railway Claim Tribunal which decides the claims. Compensation for deaths or a permanent disability is Rs.4 Lakhs. In case of injury the minimum amount is Rs.32,000/- and maximum is Rs.4 Lakhs depending upon the gravity of injury.

3. Immediately after the accident or untoward incident has taken place, ex-gratia amounting to Rs.15,000/- to the grievously injured and Rs.500/- to the simple injured is also given to take care of immediate needs.



INDIAN RAILWAYS ACT, 1989

1. Some of the important provisions relating to Rail Passengers as envisaged in the Railways Act, 1989 which came into force from 1^st july, 1990 are indicated below for information of the Rail passengers.

2. Ticketless travel: When a passenger is found travelling without a pass or ticket, he will be charged with a single journey fare for the distance he travelled plus Rs.50 or equivalent amount of fare whichever is more (Sec.138).

3. Fraudulently Travelling: In case a person travels without a ticket and with intent to defraud the Railway he shall also be leviable to a fine upto Rs.100/- and or/imprisonment upto 6 months.(Sec.137).

4. Transfer or Sale of Ticket: In case of Transfer/Sale of Railway ticket unauthorisedly the penalty may extend upto Rs.500/- and/or imprisonment upto 3 months (Sec.142).

5. Alarm Chain: In case of mis-use of Alarm Chain a fine of Rs.1,000/- and/or imprisonment upto one year may be imposed (Sec.141).

6. Entering carriage Reserved for Females: If a male person enters a carriage reserved for females or having entered such carriage remains therein he is liable for fine upto Rs.500/- apart from forfeiture of his pass or ticket (Sec.162).

7. Unlawful carrying Dangerous Goods: If a person takes with him any Dangerous Goods in contravention of Sec.67, he shall be punishable with imprisonment upto 3 years and/or fine upto Rs.1,000/- and shall also be liable for loos or damage which may be caused by reason of bringing such goods on the Railway (Sec.164).

8. Drunkenness or Nuisance: If a person in a Railway carriage –
a. is in state of intoxication.
b. Commits any nuisance he may be removed from the Railway carriage and shall also be liable for imprisonment upto 6 months and fine upto Rs.500/- (Sec.145).

9.Travelling on Roof/Steps of Carriage : If any person after being warned by a Railway servant persists on travelling on the Roof steps or Foot board of any carriage he is liable for imprisonment upto 3 months and/or with fine upto Rs.500/- (Sec.156).

10. Smoking: No person in any compartment of a train shall, if objected to by any other passenger in that compartment, smoke therein, whoever contravenes the above provision is liable for a fine upto Rs.100/- (Sec.167).

11. Theft of luggage : In the case of luggage which is carried by the passenger in his charge, the liability for any loss, destruction or damage shall be with the passenger. However, in case of Theft of luggage and other belongings, Robbery or Dacoity in running trains, the Form for lodging report with the Police are available with Train conductors, Coach Attendants, Guards and G.R.P.Escorts. After properly filling the form, it may be handed over to one of the Official mentioned above for Registration of the report at the next Police Station. Passengers are not required to break their journey for lodging their report with the Police.

12. Railways liability on Loss of booked consignments: Persons booking consignments should declare the value of such consignments in writing and pay the prescribed percentage charges on the value exceeding Rs.100/- per kg in the case of Luggage and Rs.50/- per kg in the case of other consignments. If no such declaration is made and the additional percentage charges paid then in the event of loss, destruction or damage to the consignment the amount of liability of the Railway shall not exceed the amount calculated at the rate of Rs.100/- per kg in the case of Luggage and Rs.50/- per kg in the case of other consignments. Offences under Indian Railways Act:

1. Carriage of dangerous/offensive/inflammable goods.
2. Men travelling in ladies carriage.
3. Smoking in Railway carriage without the consent of fellow passengers.
4. Drunkenness of nuisance on a Railway.
5. Unauthorised entry into reserved carriage.
•  
RULES REGARDING BOOKING OF LUGGAGE

Cloak Room

Cloak rooms have been provided at all major stations. A passenger can deposit his luggage in the cloak room for a maximum period of one month on payment of the following charges:

 

	Cloak Room	Locker
1. For first 24 hrs or part thereof	Rs.10/- per package	Rs.15/-
2. Next 24 hrs or part thereof	Rs.12/- per package	Rs.20/-
3. Subsequent 24 hrs or part thereof	Rs.15/- per package	Rs.25/-

  Carriage of Luggage:

1. The personal effects of a passenger which are normally required in the course of travel and immediately thereafter alone will be booked as luggage. Bulky articles, offensive goods, explosives and dangerous goods will not be booked as luggage. Passengers are requested to carry only the minimum necessary luggage with them in the compartment and to book the rest in the luggage vans attached to every train.

Trunks, suit cases and boxes having outside measurements which exceed 100 cms in length, 60 cms in breadth and 25 cms in height should not be carried in passenger compartments and should be booked in brake vans.

Maximum size of trunks/suit cases that can be carried in the AC 3-tier compartments is 55 cms x 45 cms x 22.5 cms (22" x 18" x 9").

Bulky articles General Merchandise and heavy articles in considerable quantity intended for commercial business shall not be accepted as Luggage and should be booked as parcels. Any of the dimension exceeds i.e., 1 M in length, 1 M in breadth and 0.7 M in height of the package, suit cases/boxes etc. even the weight is less than 100 kgs. Will be treated as bulky articles and the charges may be levied at double tariff rates. In case of any one of the dimension of the package exceeds by ten percent (10% of the specified outside measurements but the weight is within 100 kgs, it will not be treated as bulky articles and charges in such cases will be levied at normal rates. Only one scooter/Motor cycle/Moped can be booked as luggage on a ticket.

 

 
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